At Zivra Jewels, we take pride in the quality of our packaging. However, if your product is damaged during transit, we are here to help, provided the necessary evidence is supplied. Please read this policy carefully. Returns or exchanges are accepted ONLY for products damaged during the shipping process and ONLY when accompanied by mandatory video proof.

1. ⚠️ MANDATORY REQUIREMENT: UNBOXING VIDEOTo be eligible for a return or exchange due to shipping damage, the customer MUST provide an unedited, continuous video recording that serves as proof of the damage occurring before the product was taken out of the packaging video Requirements Start:

The video must begin with the unopened shipping package showing the shipping label clearly.Continuous Recording: The video must be one single, continuous, and unedited recording that clearly shows the entire process of opening the package.

Proof of Damage: The video must clearly show the moment the damaged item is revealed and the extent of the damage while still within the package or immediately upon removal.Claims submitted without this qualifying unboxing video proof will be immediately rejected.

2. ✅ Eligibility for Return/ExchangeA product is eligible for return or exchange ONLY IF it meets the following strict criteria:CriterionRequirementReasonDamage occurred exclusively during shipping.ProofThe Mandatory Unboxing Video (as detailed above) is provided.TimelineThe claim is initiated within 48 hours of delivery (based on carrier tracking).ConditionThe damaged product must be returned in the original condition it was received, with all original tags, labels, and accessories attached.